AWS SES or ZOHO limitation from verified email (Worksuite SAAS)

ajay-froiden

Getting below error

Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "

Solution

Emails from companies get sent from the email of the company

In the case of AWS SES/ZOHO/OFFICE365, emails are not sent from unverified senders.

So, to make emails sent directly from SuperAdmin mail from email, make the following changes to the code.

Note: This will make all the emails comes from SMTP mail from and mail to address to all the customers

WORKSUITE SAAS above 3.7.3

Simply add below line to .env file

MAIL_FROM_VERIFIED_EMAIL=true

SaGuLi

I'm still having the same issue.

Even on signup getting this issue..

ajay-froiden

@SaGuLi If you are getting that message even after doing above then it simply means you SMTP provider that is SES not sending emails that are not verified by it. So ses will only send emails to those emails which are added to ses accounts. Please contact SES for the issue ask them how to resolve it

AQSharif

If you're still having this issue take look at my response on this

https://community.froiden.com/d/5718-smtp-bug-last-update-worksuite-saas/3

SamM

I hope this might help others as we spent hours trying to figure this out..

First, signup with mailersend, they have a great free package and they are a lot cheaper than Mailgun as Mailgun don't do any free or customized packages for low volumes of 5000 email per month or less.

Configure mailersend SMTP and verify your domain then add this on .env folder MAIL_FROM_VERIFIED_EMAIL=true then follow AQSharif link recommendation and it works it's magic.

However we're not able to be able to send the emails from the tenant email address, but the name switches from your company to the tenant, which is a lot better.

I just really really wish the dev team add SMTP configuration for tenants as an additional option if the tenant wants to use it or not

ajay-froiden

I would suggest using the better SMTP providers like

https://get.smtp2go.com/froiden